CUSTOMER SERVICE POLICY
I would first like to sincerely thank you for shopping with Turquoise and Tequila! I work very hard to find quality, unique items at an affordable price. I truly appreciate each and every customer and it is my goal for you to have a seamless shopping experience with great customer service.
I encourage you to ask questions especially about sizing on clothes and jewelry so that when your order arrives it is exactly as you expected.
If you need to exchange an item, our policy follows:
*Items need to be promptly inspected, you have 14 days to return for STORE CREDIT.
*We do not allow exchanges or credits on SALE or DISCOUNTED items – they are FINAL.
*Please use tracking on your package and consider insurance if needed. If the post office looses your package we cannot issue a credit when we don’t get the merchandise back
I BOUGHT A REGULAR PRICED ITEM THAT DOESN’T FIT CORRECTLY. WHAT IS THE PROCESS FOR SENDING IT BACK?
We encourage you to ask questions especially about sizing on clothes, lengths of necklaces etc. so when your order arrives it is exactly as you wanted. However, in the case that you need to exchange a regular priced item, we offer merchandise exchange for store credit only, no refunds. Items should be returned unworn, unwashed and undamaged, no makeup stains, no tobacco odor and all tags should still be intact. It is your responsibility to get the items back to us and remember the post office as well as any shipping company is not error free so please use tracking and/or insurance. If you have fragile items, you will want to consider insurance as well. It is your responsibility to get exchange items back to us in new condition. Upon inspection and verification of time frame, we will issue a store credit that you can use at any time. All sales are final on sale and discounted items. Please do not send back any sale or discounted items.
The item must be RECEIVED at the address below within 14 CALENDAR days of the confirmed date of delivery as provided by the Delivery Confirmation receipt. We strongly recommend you also use Delivery Confirmation when returning the item(s) for your proof of shipping. Once we get your package back we will process and then issue an online credit voucher and email you the code. You will then use this code to reorder the item(s) you want. That generates you a new order, applies your credit and gets you in line for processing and shipping all in one step.
WHAT IF THERE IS A MISTAKE ON MY ORDER?
Again, inspect your items immediately upon arrival and be sure to leave all the tags attached. Email us at firstname.lastname@example.org and describe the mistake as you see it. Sometimes we may request a photo of the item but we will let you know. In the case that we are at fault, we will assume the shipping fees but again the item needs to be returned according to the time lines.
RETURN PACKAGES TO:
Turquoise & Tequila
P.O. Box 175
Hondo, TX 78861
NOTE: Please insure and use tracking on your return packages to keep the post office accountable. You are responsible for the items until it reaches our warehouse. If they loose it in transit back to us we assume no responsibility for the lost package.